1 Definitions
In these Terms & Conditions, the following terms have the meanings assigned to them below, unless the context requires otherwise:
- "bs33", "we", "us", or "our" refers to the operator of the bs33 platform accessible at bs33.io and any associated mobile interfaces.
- "Platform" means the bs33 website, mobile site, all betting and casino products, the payment cashier, account management tools, and any other services provided by bs33.
- "Player", "you", or "your" means any individual who accesses, registers on, or uses any part of the Platform.
- "Account" means the personal account created by a Player on the Platform, which holds the Player's balance, transaction history, betting records, and account settings.
- "BDT" means Bangladeshi Taka (৳), the native currency of the Platform.
- "Bonus" means any promotional credit, free spin, cashback, or other benefit awarded to a Player subject to terms and wagering requirements.
- "KYC" means Know Your Customer verification — the process by which bs33 verifies a Player's identity, age, and source of funds using supporting documentation.
- "Wagering Requirement" means the number of times a Bonus amount must be staked before any resulting winnings become eligible for withdrawal.
- "Restricted Territory" means any jurisdiction in which use of the Platform is prohibited by applicable law. Players from Restricted Territories are not permitted to register or use the Platform.
2 Acceptance of Terms
By registering an Account on the bs33 Platform, or by accessing or using any part of the Platform without registration, you confirm that:
- You have read these Terms & Conditions in full and agree to be bound by them.
- You have read and agree to the bs33 Privacy Policy and Responsible Gaming Policy.
- You are acting on your own behalf and not on behalf of any third party.
- All information you provide to bs33 during registration and at any subsequent point is truthful, accurate, and complete.
- You understand that online gambling involves financial risk and that you may lose the amounts you wager.
These Terms constitute a legally binding agreement between you and bs33. If you do not accept these Terms in their entirety, you must immediately cease using the Platform and close your Account.
3 Eligibility Requirements
3.1 Age Requirement
You must be at least 21 years of age to register for and use the bs33 Platform. Registration by individuals under 21 is strictly prohibited. bs33 takes underage gambling extremely seriously and operates a zero-tolerance policy. We reserve the right to request age-verification documentation at any point, and any Account found to have been opened by a person under 21 will be immediately suspended and all funds forfeited pending investigation.
3.2 One Account Per Player
Each individual is permitted to hold only one Account on the bs33 Platform. Opening multiple Accounts — whether under the same name, different names, different devices, or different payment methods — is strictly prohibited. If duplicate Accounts are detected, bs33 reserves the right to close all duplicate Accounts, void all associated bets, and withhold any pending withdrawals.
3.3 Geographic Eligibility
The bs33 Platform is intended for use by players located in Bangladesh. Players accessing the Platform from jurisdictions where online gambling is prohibited by law are solely responsible for ensuring that their use complies with local legislation. bs33 makes no representation that the Platform is lawful or available in any jurisdiction other than those for which it is operated.
3.4 Mental Capacity
Players must have full legal capacity to enter into a binding contract. You must not use the Platform if you are under any legal, medical, or court-imposed restriction that prevents you from entering into gambling agreements.
4 Account Registration
4.1 Registration Process
To place bets or play casino games on bs33, you must create a registered Account. During registration you will be required to provide accurate personal details including your full name, date of birth, email address, mobile number (for bKash/Nagad integration), and a secure password. You agree to keep all registration details current and accurate at all times.
4.2 KYC Verification
bs33 operates a mandatory KYC process for all Accounts. You may be required to submit one or more of the following documents: a government-issued National Identity Card (NID), passport, or driver's licence for identity and age verification; a utility bill, bank statement, or official correspondence for proof of address; and documentation confirming your payment method (e.g., a screenshot of your bKash or Nagad account in your name). Failure to complete KYC within a reasonable timeframe may result in withdrawal processing being paused until verification is complete.
4.3 Account Currency
All bs33 Accounts are denominated in Bangladeshi Taka (BDT). There is no currency conversion required for players depositing via bKash, Nagad, Rocket, Upay, or Bangladeshi bank transfer. Your Account balance, bet history, and all transaction records will be displayed in BDT.
4.4 Account Closure by Player
You may request closure of your Account at any time by contacting the bs33 support team via live chat or at [email protected]. Upon closure, any remaining verified balance will be processed for withdrawal to your registered payment method, subject to applicable wagering requirements on any active Bonuses.
5 Account Security
You are solely responsible for maintaining the security and confidentiality of your Account login credentials, including your username and password. You must:
- Choose a strong, unique password and not reuse it across other websites or services.
- Enable two-factor authentication (2FA) if the feature is available and offered to your Account.
- Never share your login details with any other person, including family members or friends.
- Log out of your Account after each session, particularly when using shared or public devices.
- Immediately notify bs33 support if you suspect that your Account has been accessed without your authorisation.
bs33 will never contact you to ask for your password. Any communication claiming to be from bs33 and requesting your password should be treated as fraudulent and reported to our support team immediately. bs33 accepts no liability for losses resulting from a Player's failure to secure their login credentials, except where such losses result directly from a security breach on our systems.
6 Deposits & Payments
6.1 Accepted Payment Methods
bs33 accepts deposits via the following methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. International card payments (Visa, Mastercard) may also be available subject to your issuing bank's approval. The list of accepted methods may be updated from time to time; the current list is always available in the Cashier section of your Account.
6.2 Minimum and Maximum Deposits
The minimum deposit amount is ৳500. Maximum deposit limits vary by payment method and account verification tier. Higher limits are available to fully KYC-verified Accounts. bs33 does not charge deposit fees on standard BDT transactions, though your payment provider may apply their own transaction charges.
6.3 Deposit Processing
Deposits via bKash, Nagad, and Rocket are credited to your bs33 Account balance instantly upon confirmation from the payment network. Bank transfer deposits may take between one and three business hours to process under normal operating conditions. bs33 is not responsible for delays caused by third-party payment processors, mobile banking system outages, or scheduled maintenance windows.
6.4 Deposit Restrictions
You may only deposit funds from payment accounts and bank accounts registered in your own name. Deposits from third-party accounts — whether belonging to family members, friends, or any other individual — are strictly prohibited. Any deposit identified as originating from a third-party source will be returned and the associated Account may be suspended pending investigation.
7 Withdrawals
7.1 Withdrawal Processing
Withdrawal requests are processed 24 hours a day, seven days a week on Bangladesh Standard Time (UTC+6). Withdrawals to bKash and Nagad are typically completed within minutes to a few hours under normal conditions. Bank transfer withdrawals may take one to three business days depending on the receiving institution.
7.2 Minimum Withdrawal Amount
The minimum withdrawal amount is ৳500. There is no maximum withdrawal limit for fully KYC-verified Accounts operating in good standing. For Accounts that have not completed KYC, a lower withdrawal cap applies until verification is finalised.
7.3 Withdrawal to Original Payment Method
bs33 operates a policy of withdrawing funds to the same payment method used for the original deposit wherever possible. This is a standard anti-money-laundering measure. If your original deposit method is no longer available, you will be asked to provide documentation confirming ownership of the alternative withdrawal account.
7.4 Withdrawal Holds
bs33 reserves the right to place a temporary hold on a withdrawal request in the following circumstances: pending completion of KYC verification; where a security review has been triggered by unusual account activity; where an active Bonus with outstanding wagering requirements is attached to the withdrawable balance; or where the withdrawal amount is flagged for enhanced due diligence under our anti-money-laundering obligations. bs33 will notify you of any hold and provide an estimated resolution timeframe.
8 Bonuses & Promotions
8.1 General Bonus Terms
All bonuses, free spins, cashback offers, and promotional credits offered by bs33 are subject to the specific terms published alongside each offer. These specific terms include wagering requirements, minimum odds, eligible games, validity periods, and maximum withdrawal limits derived from bonus winnings. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion terms take precedence.
8.2 Wagering Requirements
Unless stated otherwise in a specific promotion's terms, all deposit bonuses carry a wagering requirement. This means the bonus amount (and in some cases the deposit amount plus the bonus amount) must be staked a specified number of times before any winnings generated from the bonus become eligible for withdrawal. Wagering contributions vary by game type — slots typically contribute 100% toward the wagering requirement, while table games, live casino, and certain specialty games may contribute a lower percentage. Full contribution rates are published in each promotion's terms.
8.3 Bonus Abuse
bs33 monitors accounts for patterns consistent with bonus abuse. This includes, but is not limited to: opening multiple Accounts to claim the same offer more than once; placing opposing bets across multiple Accounts to neutralise risk while completing wagering requirements; using automated software to complete wagering requirements; and withdrawing bonus funds before wagering requirements are met. Where bonus abuse is detected, bs33 reserves the right to void the bonus, reverse any associated winnings, and suspend or close the Account without prior notice.
8.4 Bonus Validity
Bonuses that are not activated or wagered within their published validity period will automatically expire and be removed from the Account. Expired bonuses cannot be reinstated. The validity period for each offer is stated clearly in the promotion's terms at the time of issuance.
9 Betting Rules
9.1 Placing Bets
All bets placed on the bs33 sports betting platform are final once confirmed. It is your responsibility to verify all bet details — including selection, stake, and odds — before confirming a wager. bs33 will not reverse or refund bets placed in error by the Player, except in the circumstances set out in Section 9.3 below.
9.2 Odds and Markets
Odds are displayed in decimal format and may fluctuate in real time prior to bet confirmation. The odds applicable to your bet are those displayed at the precise moment of confirmation. In-play (live) betting odds are subject to rapid change; bs33 cannot guarantee that the odds displayed on your screen at the time you initiate a bet will remain available by the time the bet is processed.
9.3 Void Bets
bs33 reserves the right to void bets in the following circumstances: where a market was offered in error with incorrect odds due to a technical or human error; where an event is cancelled, postponed beyond the applicable settlement window, or abandoned without reaching the minimum completion threshold; where there is evidence of match-fixing or event manipulation affecting the market; or where the bet was placed in contravention of these Terms.
9.4 Cricket and BPL Betting
Cricket betting — including BPL, IPL, T20 World Cup, ODI, and Test markets — is governed by the specific cricket betting rules published in the Sports Rules section of the Platform. Players are advised to review these rules before placing cricket bets, as they cover situations specific to cricket such as DLS method application in rain-affected matches, super-over outcomes, and player participation conditions.
10 Casino Game Rules
All casino games available on the bs33 Platform — including slots, live dealer tables, crash games, and table games — are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own rules as presented within the game interface. bs33 does not modify game logic or outcomes. All games use certified random number generators (RNGs) or, in the case of live casino, professionally trained dealers operating under regulated studio conditions.
In the event of a disconnection or technical failure during a casino game session, the game result at the point of disconnection will be the final result, subject to the game provider's own disconnection policy. bs33 is not responsible for losses resulting from internet connectivity issues on the Player's end. If a game is suspected to have malfunctioned, contact support immediately and refrain from placing further bets on that game until the issue is resolved.
11 Prohibited Conduct
The following activities are strictly prohibited on the bs33 Platform. Engaging in any prohibited conduct will result in immediate Account suspension, forfeiture of pending winnings, and may be reported to relevant authorities:
- Opening or operating more than one Account on the Platform.
- Providing false, misleading, or incomplete information during registration or KYC verification.
- Using automated software, bots, scripts, or any artificial intelligence tool to place bets, exploit casino games, or interact with the Platform in a non-human manner.
- Colluding with other players or third parties to gain an unfair advantage in any game or betting market.
- Exploiting software bugs, glitches, or errors in odds or game logic to gain an unintended advantage. Any winnings derived from such exploitation will be voided.
- Engaging in, facilitating, or benefiting from match-fixing, spot-fixing, or any form of sports manipulation.
- Using the Platform to launder money or conduct any activity that violates anti-money-laundering or counter-terrorism-financing obligations.
- Attempting to reverse-engineer, decompile, or otherwise access the underlying technology or intellectual property of the Platform without written authorisation from bs33.
- Harassing, threatening, or abusing bs33 staff members, support agents, or other users.
- Allowing a third party — including a family member — to access or use your Account.
12 Intellectual Property
All content on the bs33 Platform — including but not limited to the bs33 brand name and logo, website design, user interface layouts, text, graphics, images, game assets (where supplied by game providers under licence), and software — is the intellectual property of bs33 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works of, or commercially exploit any part of the Platform without the prior written consent of bs33.
13 Privacy & Data
bs33 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering on the Platform, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. Key points include:
- Your personal data (name, date of birth, contact details, payment information, and betting history) is stored securely using SSL/TLS encryption and industry-standard access controls.
- bs33 does not sell your personal data to third parties for marketing purposes.
- Data is shared with KYC verification partners, payment processors (bKash, Nagad, etc.), game providers, and fraud detection services strictly as necessary to deliver the Platform's services.
- You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention obligations. Contact [email protected] for data-related requests.
14 Responsible Gaming
bs33 is committed to promoting safe and responsible gambling practices for all players in Bangladesh. We provide a suite of tools designed to help you stay in control of your gambling activity:
- Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your Account settings. Limits take effect immediately when reduced and require a 24-hour cooling-off period when increased.
- Session Time Reminders: Configure on-screen reminders that notify you of how long you have been active during a session.
- Loss Limits: Set a maximum amount you are willing to lose within a defined time period.
- Self-Exclusion: Request a temporary break (cooling-off) or permanent self-exclusion from the Platform at any time by contacting our support team. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen exclusion period.
- Reality Checks: Enable periodic pop-up notifications reminding you of your current session duration and net position.
If you feel that gambling is negatively affecting your finances, relationships, or mental well-being, we strongly encourage you to contact our 24/7 support team and to seek assistance from recognised problem gambling organisations. Full details of our responsible gaming programme are available on the Responsible Gaming page.
15 Limitation of Liability
To the fullest extent permitted by applicable law, bs33 and its officers, directors, employees, agents, and licensors shall not be liable to you for any of the following:
- Any loss of funds resulting from gambling activity, including losses arising from bets placed under the influence of a technical error that was not caused by bs33.
- Any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of the Platform.
- Service interruptions, downtime, or data loss caused by factors outside bs33's reasonable control, including internet outages, third-party payment processor failures, natural disasters, or government actions.
- The accuracy, completeness, or timeliness of information published on the Platform, including odds, statistics, match data, and promotional content.
- Any losses resulting from your failure to secure your Account credentials or your voluntary sharing of login details with a third party.
Where bs33 is found to be liable for direct damages arising from its own negligence or breach of these Terms, our total aggregate liability shall not exceed the total amount deposited by you into your bs33 Account in the twelve months preceding the event giving rise to the liability. Nothing in these Terms limits liability for fraud, death, or personal injury caused by bs33's gross negligence.
16 Amendments to These Terms
bs33 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will provide reasonable notice by posting the updated Terms on the Platform and, where practicable, by sending a notification to your registered email address. The updated Terms will display a revised "Last updated" date at the top of the document.
Your continued use of the Platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with any amendment, you must stop using the Platform and contact us to close your Account. We recommend that you review these Terms periodically to stay informed of any changes.
17 Governing Law & Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with the laws applicable to the operation of the bs33 Platform. In the event of any dispute arising between you and bs33 in connection with these Terms or your use of the Platform, both parties agree to attempt to resolve the matter informally in the first instance by contacting bs33 support.
If a dispute cannot be resolved informally within thirty (30) days of written notice, both parties agree to submit to binding arbitration as the exclusive means of dispute resolution. Class action proceedings and jury trials are waived to the extent permitted by applicable law. Nothing in this clause prevents bs33 from seeking injunctive or other equitable relief in any competent court where necessary to protect its intellectual property or prevent irreparable harm.
bs33 does not make any representation that the Platform or its services are appropriate or available for use in any specific jurisdiction. Players are responsible for ensuring that their use of the Platform complies with all local laws applicable to them.
18 Contact Information
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or regarding the operation of your bs33 Account, please contact our support team through any of the following channels:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 directly through the bs33 Platform interface
- WhatsApp: Number displayed on the Contact Us page within the Platform
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
When contacting support regarding a dispute or account matter, please have your registered account username, a description of the issue, and any relevant transaction reference numbers available to help us resolve your query as efficiently as possible.